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FAQ

On this page we have listed the most common questions from visitors to our website. Perhaps the answer to your question is already here. If that is not the case feel free to contact us.
Why should we rent direct from the owner

You will receive a personal service, our villa can be cheaper than a hotel, and is always cheaper than booking through a travel agent. Unlike a hotel, you will have your own swimming pool, your own privacy, your own kitchen that will save you a lot of money because you don't have to eat in a restaurant every time.

Want to know more? Read this article: Florida Vacation: Stay in a Hotel or rent a Villa?

Where must we pick-up a key for the villa

You won't be needing a key. The front door has a key-code lock. The code will be provided as soon we have received your full payment. You never have to worrie about losing a key. A big advantage is also that can arrive at any time, even in the middle of the night.

Why do we need pool/spa heating

From October to April the temperatures in Florida can be very low at night, forcing the water temperature of the pool going down dramatically. Although the temperatures in the Sunshine State are even in the winter at daylight very acceptable to use the pool, it is not enough to warm up the pool. To say it simple: you would freeze in the water and it's not good for your health. Since Aug. 2013 we do have Solar heating running all year round as a complimentary service, but in Winter you will need the electric heat-pump to warm up the water temperature and you will definitely need it for heating the Spa. Therefore we recommend use of pool heat during this Period. The pool is heated to the maximum temperature of 85-88o F. and the Jacuzzi/Spa to the optimum 95-98o F. Pool heating is not included in the rental rates and can be booked as an option.

Can we book Spa heating only

Yes you can, but only if it is ordered with your booking. We cannot turn on spa heating only once you are already staying in our villa. We have installed Spa automation to our pool heating system. Pool and Spa temperature are automatically set to optimum temperatures and Pool and Spa heating, although sharing the same heater, can work separate. Spa heating only is a less expensive option.

How do you guarantee our privacy at the pool

Unlike some villas which back on to walls or other properties, our villa has no rear neighbours. This gives you the maximum privacy you want to have.

How many people may sleep in the Villa

The villa can hold a maximum of 8 Persons in the 4 bedrooms. For small children/babies/infants we have 2 foldable cribs available. We can not allow a bigger party in our villa. Otherwise we would have problems with our license and Florida State safety regulations. And even if we would allow it, you certainly wouldn't like it if the villa is overcrowded.

How can we book your villa

Completing the on-line booking form is the most convenient way to book our villa. You can check the availability calender to lookup if our villa is available. Booking is easy. After booking we will respond promptly and send you an offer or invoice. (most of the time we will respond within a few hours, depending on the country and time-zone you're living)

Can you explain the PayPal fee

You do not need a PayPal account to make a payment, but a PayPal account is needed when the security/damage deposit is returned thru PayPal. For information about how to setup a PayPal account please visit the website of PayPalPayPal.
With PayPal you have the advantage to pay your booking with a credit card (Visa, MasterCard, etc) You do not have to tell us your card number. You only provide that number to PayPal. The PayPal service is not free of charge. We will add the extra costs (3.5%) to your total balance. For example: If you choose to pay with your credit card via PayPal the amount of $700.00, we will add 3.5% and you have to make a payment to PayPal of $724.50.

What services are provided in the Villa

The house is professionally cleaned prior to your arrival and the pool and garden are tended weekly. If you need extra cleaning during your stay we can provide maiden service for extra costs. Please feel free to ask for more information about this extra service.

Must we bring our own linen & towels

No, everything has been taken care of. The villa is fully equipped for all your likely holiday requirements. Bed linen, towels and pool towels and all utensils are provided. Please note: if you are planning to use the Crib / Cot, please bring your own linen for this. Due to liability reasons, we don't proivide linen for the cribs.
A small initial supply of washing powder/dish washer powder/toilet rolls etc. are provided which you will have to top-up as required.

Do you provide a Welcome Pack as extra service

Yes, this is possible. On the date of arrival lots of guests arrive late, due to late arrival of planes from Europe. We fully understand that guests are too tired to take care of the first shoppings for the breakfast next morning, even if a supermarket is nearby. For an extra fee we can provide a Welcome Pack that includes all you need to have a very tasteful first breakfast in your Florida home. If you would like a Welcome Pack please let us know and we can inform you about the costs.

What if we need help or assistance during our stay

We have an excellent management company with many years of experience on call 24hrs a day in case of emergencies. The team will be on hand to help and advise you in all aspects of your stay. For your convenience there is a information guide in the villa with phone numbers in case you need immediately assistance. Our Management spreaks English, German and Dutch.

We come from Europe. Can we make free phone calls

Of course you can!. Our villa offers free international phone calls to landline number in the US, Canada and Western Europe. Calls to mobile numbers and international calls to other countries are blocked. We suggest to buy a phone card. These can be purchased in supermarkets or at gas stations. However if you bring your own laptop it is possible to have very cheap (sometimes even free!) international phone calls over the internet. The only thing you need for this option is the software that has to be installed on your laptop. Skype or VoIPbuster are very well know software programs. The software is legal, safe and free.

Do you have a computer available

We do not provide a computer. Our villa offers free wireless high speed internet access. Simply bring your own laptop or iPad and you can go online or check your mail for free. If you do not have your own laptop, you can go to the clubhouse (5 minutes walk) and use the two computers and printer that are provided there. This is free of use.

What good Restaurants are nearby

America is known for its fast food restaurants and you can see them everywhere. Many of such restaurants are also located within short range of our villa. If you want something with more taste and more quality, you will be surprised about the variety of very good restaurants that can be found in the area of US-Hwy 27 and US-Hwy 192. All restaurants within a maximum of 0,5 to 5 miles. Steakhouses (Santa Fé, Longhorn, Outback), Chinese and Japanese restaurants, Carrabas Italian Grill, Miller's Ale House, Chili's, Applebee's, Friday's, Lobster are a few examples of the very fine restaurants in this area. And what's even better: the portions are big and the prices very acceptable.Cool

Can we use all facilities in Glenbrook

Sure!. Alle facilities in and around the clubhouse may be used by our guests for free. You will need a Glenbrook membership card. Please go to the clubhouse located at the end of Glenbrook Blvd (5 minutes walk) and ask the clubhouse manager to provide you the card. Please note the opening hours of the clubhouse.

How long does it take to get to a Supermarket

Supermarkets are at very close range. At the entrance of Glenbrook are located Walgreens and a CVS drugstore. The closest Publix supermarket is located 1/4 mile north from our villa. (15 minutes walk) The nearest Super Wal-Mart (open 24/7) is only a 3 minutes drive (1 mile, next to Lowe's). In addition there is a wide variety of other supermarkets along US-Hwy 27 and US-Hwy 192-West, where you also will find a Super-Target at approx. 5 miles drive.

How far are we from Shopping Malls and Outlets

The Orlando area offers three large designer outlet Malls. These Malls houses many designer label stores (including world famous brands like: Nike, Timberland, Adidas, Versace, Calvin Klein, Tommy Hilfiger, Armani etc etc.). The Outlet Malls are located on I-4 (exit Lake Buena Vista, here you find two designer outlet Malls) and on International Drive.
The Orlando area also offers the Mall of the Millennia and the Florida Mall.
All Malls are located at 30-35 minutes drive. Lots of other shops can be found, close to our villa along US-192 and on International Drive.

How much time does it take to get to the Theme Parks

Many different villa owners are telling you all the time that Disneyworld is at 10-15 minutes distance. Suggesting that all communities (and there are a lot of them...Wink) are build at close distance from Disney. These home owners don't always tell you all the facts about traffic jams and crowded state roads. We suggest you take a look at Google maps (see the location-map on this website to calculate distance and driving time) and see the real facts about distances and driving times. We, the owners of Glenbrookresortvilla, provide only accurate and honest information.
The real story about Glenbrook Resort is that all major attractions are within a short easy cardrive and you have alternative options to reach your destination in case of crowded state roads. That's exactly why we have chosen this location to buy our property and one of the major reasons this is such a sought after area.
Our villa is only 8 miles from Walt Disney World. The spectaculair nightly Fireworks in the Magic Kingdom can be seen from the community (and sometimes even from your pooldeck). When you take US-Hwy192 it is a 15-20 minutes drive to the entrance of Disneyworld. Sea World is 30 minutes and Universal Studios and Legoland are a 35 minutes drive.
We always inform our guests that on business days and during peak season US-192 might have a lot of traffic in the morning (just like all other major roads to the attractions) and you could get into a traffic jam. If this occurs, as an alternative, we suggest to drive the US-Hwy 27 South, exit I-4 north and then exit at Celebration (for Disneyworld), or keep driving I-4 North for the other attraction parks and shopping Malls. This alternative route is just 5 minutes more, but will save you a lot of time and frustrations. After all you're not on vacation In Florida to stand still on crowded roads.

A good alternative to Disney World is also to choose Sherberth Rd (turn left on US Hwy 192-west (at the Giftshop near McDonalds) and at the end turn right to Osceola Pkwy.

What can we do if we have other questions

If you have more questions or need extra information feel free to fill out the special contact form on this site. We'll be happy to answer your questions and we will respond as soon as possible.

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